At ImprovedResume.com, we strive to provide high-quality resume rewriting, optimization, and LinkedIn profile services that meet the needs of job seekers. Because our services are digital and tailored specifically to each customer, we do not offer traditional returns. However, we want to ensure you are satisfied with the service you receive. Below is our policy regarding refunds, revisions, and customer satisfaction.

1. No Traditional Returns

As we provide digital services (resume rewriting, LinkedIn profile optimization, ATS optimization, etc.), once your order has been completed and delivered, we do not accept traditional returns or exchanges of the services. Our work is custom-tailored to your needs, and once delivered, we cannot retrieve or "return" the work.

2. Refund Eligibility

Refunds are only offered under the following conditions:

• Failure to Deliver: If your order has not been delivered within the specified timeframe and we have not communicated an extended delay, you may request a refund within 7 days of your order’s expected delivery date.
• Error in Service: If we deliver your final product and there is a substantial error in the work (e.g., incorrect information, missing sections, or clear inaccuracies), you may request a refund or revision. You must report this within 7 days of receiving the completed service.
• Unsatisfactory Service: If you are not satisfied with the quality of our work (e.g., the rewritten resume does not meet your expectations), we encourage you to contact us within 7 days to discuss possible revisions. We will make efforts to revise the work to your satisfaction.

3. Revision Policy

If you're not completely satisfied with the service you received, we offer a free revision to address the following issues:

• Errors or omissions in your final documents.
• Adjustments to align with the specifications you initially requested.

To request a revision, please contact us within 7 days of receiving the final product. After this period, we may charge a nominal fee for additional revisions.

4. How to Request a Refund or Revision

If you believe you are eligible for a refund or need a revision, please follow these steps:

1. Email Us: Send an email to [Your support email address] with the subject line: Refund/Revision Request.
2. Provide Order Details: Include your order number, the service purchased, and a description of your concern (e.g., issues with the document, service delivery time, etc.).
3. We Will Respond: Our team will review your request and get back to you within 3–5 business days to discuss the next steps, whether it be processing a refund or providing revisions.

5. Conditions for Refunds

• Refunds will not be processed if work has been delivered and you have failed to notify us of any issues within 7 days of delivery.
• If a refund is approved, it will be issued to the original method of payment.
• We reserve the right to deny a refund if the request is deemed unjustified or if the service has already been successfully delivered according to your specifications.

6. No Refunds After Service is Completed

Once your order has been completed, delivered, and any requested revisions have been made, we do not offer refunds. Our services are custom-tailored to your needs, and the product is delivered based on the specifications you provided.

7. Customer Satisfaction

Your satisfaction is our top priority. If you have any concerns or issues with the service, we encourage you to contact us as soon as possible. We are committed to working with you to ensure that you are happy with the final product.

8. Contact Us

If you have any questions or concerns regarding our Return Policy or would like to request a refund or revision, please contact us at:

Email: support@improvedresume.com

Address: 39 Mill Lane, Portbury, Bristol BS20 7TX

By purchasing our services, you acknowledge and agree to the terms of this Return Policy.