At ImprovedResume.com, we are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our website and services. By using our services, you consent to the practices outlined in this Privacy Policy.

1. Information We Collect

We collect two types of information from users:

• Personal Information: This includes any information that can identify you personally, such as your name, email address, phone number, payment details, and other information you provide when registering for an account or purchasing services.
• Non-Personal Information: This includes technical data such as your IP address, browser type, device information, and usage statistics (e.g., pages visited, time spent on the site). This information is gathered automatically as you interact with our website.

2. How We Collect Your Information

• Account Registration: When you create an account or sign up for services, we collect personal information such as your name, email address, and payment details.
• Service Orders: During the order process, we collect details about the services you choose (e.g., resume writing, LinkedIn optimization), as well as the content you provide for the services (e.g., resumes, LinkedIn profiles).
• Cookies and Tracking Technologies: We use cookies and similar technologies to improve your user experience, analyze website traffic, and personalize content. Cookies are small text files placed on your device that allow us to track your preferences and interactions with our site. You can control the use of cookies through your browser settings.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Services: To fulfill and deliver the services you request, such as rewriting resumes, optimizing LinkedIn profiles, and providing other digital services.
• To Process Payments: To complete transactions and manage billing for our services.
• Customer Support: To respond to inquiries, provide customer service, and address any issues you may encounter with our services.
• Marketing and Communications: To send you promotional materials, updates, and offers related to our services (only if you have opted in to receive such communications). You can opt out of marketing communications at any time.
• Improvement of Services: To analyze user behavior and preferences to improve the functionality, design, and user experience of our website and services.

4. How We Protect Your Information

We use a combination of technical, administrative, and physical measures to safeguard your personal information. These measures include:

• Encryption: We use secure socket layer (SSL) encryption to protect your payment details and sensitive data during transmission.
• Access Control: Only authorized personnel have access to your personal information. We maintain strict access controls to ensure that your data is protected from unauthorized access or disclosure.
• Data Retention: We retain your personal data for as long as necessary to provide our services and to comply with legal and regulatory requirements. Once the data is no longer needed, we will securely delete or anonymize it.

5. Sharing Your Information

We do not sell, trade, or otherwise share your personal information with third parties for marketing purposes. However, we may share your information in the following circumstances:

• Service Providers: We may share your information with third-party vendors who assist in delivering our services, such as payment processors, cloud storage providers, and email service providers. These service providers are contractually obligated to keep your information confidential and to use it only for the purposes of providing services to us.
• Legal Compliance: We may disclose your personal information if required by law, such as to comply with a subpoena, legal process, or governmental request, or to protect the rights, property, or safety of ImprovedResume.com, our users, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of our business, your personal information may be transferred as part of the transaction. We will notify you of any such change and how it may affect your information.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You have the right to request a copy of the personal information we hold about you.
• Correction: You may request that we update or correct any inaccurate or incomplete personal information.
• Deletion: You may request that we delete your personal information, subject to certain legal and contractual obligations.
• Opt-Out of Marketing: If you no longer wish to receive promotional communications from us, you can opt out by following the instructions in any marketing email or by contacting us directly.

To exercise any of these rights, please contact us at support@improvedresume.com.

7. Children’s Privacy

Our services are intended for adults who are seeking employment-related services. We do not knowingly collect or solicit personal information from individuals under the age of 18. If we learn that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information as soon as possible.

8. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies before providing any personal information to them.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we make changes, we will post the updated policy on this page and update the “Last Updated” date at the top. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our practices, please contact us at:

• Email: support@improvedresume.com Address: 39 Mill Lane, Portbury, Bristol BS20 7TX

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and sharing of your information as described.